Live Chat for Customer Service & Help Desk | REVE Chat (2024)

Chatbots

Automate your common customer queries with bots to engage them 24×7 with prompt answers.

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Co-Browsing

Accelerate your business growth with co-browsing technique. Collaborate with customers browser to provide real time helpand enhance your client service management.
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Video Chat

Identify customer issue in the first go and deliver personalized solutions.Connect directly with your customers on your website and apps without any need to download any plugin.

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Customer Ratings

Allow your customers to share their valuable opinions via ratings and reviews that level up their products or services and strengthens brand engagement.

Messaging Apps

Provide support across social media and messaging apps like Facebook Messenger, WhatsApp Business under a single platform with REVE Chat’s multi channel live chat solution.

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Mobile Apps

Manage your live chat support and social media customer service on the go with REVE Chat’s mobile apps, available on iOS and Android platforms.

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Deliver Real Time Support on Your Website & Apps

With REVE Chat, businesses can provide live chat support to visitors & customers on websites and inside apps in real time and boost customer satisfaction.

Get Real Time Customer Feedback

Collect real time feedback from the visitors to your website that will help you to understand their needs and pain points and offer solutions that meets their expectations.

Provide Virtual Customer Support at Scale

Communicate with your customers virtually by empowering support teams with digital communication tools like live chat, chatbots, live engagement tools.

Multi-Channel Customer Service

Implement the co-browsing technology that allows agents to handle complex queries efficiently, improves FCR and reduces the number of customer touch points.

Widget Customization

Customize your live chat widget that matches to your website branding. Welcome visitors with customized greetings that engages better and provide better live chat experience.

Team Productivity

Improve the productivity of your sales and support with the customer engagement solutions. Deliver a better customer engagement through our smart chat support system.

Trusted Domains

You can handle the specific domains that are certified for chat conversations. Access is restricted to the unauthorized domains.

Canned Responses

Create and save canned responsesfor FAQs to use them during the chat conversations. Make conversations effective by raising chances of sales and reduce handling time.

Automated Triggers

Send proactive chat triggers to your website visitors based on their journey that provides insightson customer behavior. Hitting right messages at right timeincreasesengagement.

Developer API

In apps chat with REVE Chat’s Developer API deliver better customer engagement and improves sales conversion.

In-App Live Chat Support System with API & SDK

REVE Chat provide Chat API & Mobile SDKs to implement in-app messaging support. Provide live chat support to boost user engagement and achieve higher customer satisfaction.

Respond Faster with Department’s Management

Routing conversations to the right departments helps customers to connect with the expert who can deliver faster and effective solutions and better experience.

Work Together During the Real-Time Scenario

Implement co-browsing solutions to handle customer queries efficiently. Agent can collaborate with customer’s browser in real time and guide them through complex processes.

Deliver Live Chat Support with Tools You Already Use

Integrate REVE Chat third party business apps like Ecommerce, CMS, or CRM tools to deliver live chat support. Install REVE Chat instantly with ready plugins available for 30+ platforms.

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