Scheduling
To ensure we deliver your order at a time that is best for your schedule, you will be asked to select your desired delivery time:
ASAP: Arrives within 1 hour of placing order, additional fee applies
Soon: Arrives within 2 hours of placing order
Later: Schedule for the same day or next day
Fees
Delivery fees are not adjustable should the order size change due to out of stocks, substitutions, or refunds and returns.
Delivering
Upon order confirmation, a shopper is assigned to align with your selected delivery time. You will receive a series of texts and/or emails to keep you posted on your order progress and delivery arrival.
Canceling
After placing your order, you will have up until a shopper is assigned to cancel your order. Your order details page, accessible from your confirmation email or your account for signed in customers, will have a "Cancel order" button if this option is still available. You will not be able to modify your order after placement.
Substitutions
Unfortunately, an item you have ordered may occasionally become unavailable, but many products have an eligible alternative that we can substitute.
All items ordered for delivery will default to "Allow Substitutions." Should there be an item you do not wish to be substituted, just uncheck the Allow Substitutions box next to that item when prompted.
You will need to provide a valid mobile number and email so our delivery team can advise you of available substitute items when your order is processed in store.
Substituted items may not be eligible for discounts and offers that were applicable to the original items in your DG Delivery order. You will be charged the retail price of the substituted item and not the retail price of the original item in your DG Delivery order.
Returns & Refunds
If we did not get something right with your delivered order, we are here to help.
We offer three options to process your refund.
- Self-Service: Tap the "Need help with your order?" link on your order details page to process a self-service refund. Restrictions and limitations apply.
- Customer Care: Contact our Customer Care team directly.
- In-Store Return: Using the barcode on your order details page as your receipt. The barcode can be found under your Order History for logged in customers, or in your DG Delivery Complete email.
Visit our Help Center on DG.com or in the DG App to learn more about our complete Return Policy.
